The team is in agreement: the Flimflamulator service is a mess of tech debt and something needs to be done. Other software teams at the company write code that depends on this service, however. They’ve built workarounds, and any changes will propagate into their systems. Flimflamulator provides some customer-facing functionality; the Product team will want to weigh in too.
How do you make sure make sure you’re not creating new problems? What if someone has already thought through solutions to this? There are so many stakeholders that a design review meeting would be chaos. How do you collect feedback from everyone?
At Knewton we use the RFC process. You might call it design documents or architecture review, but the goal is the same.
What is an RFC?
RFC stands for Request for Comment; at its most basic level an RFC is a way to collect feedback about an idea. A document explaining the idea is shared with peers and stakeholders who provide feedback and ultimately sign off (or don’t) on the idea. RFCs can be product proposals, design documents, process changes, or any other thing you’d like someone’s opinion on.
RFC does not stand for Request for Consensus. People are rarely equally informed or equally affected by issues, and some team members naturally hold more sway than others. RFCs are not decided by majority vote, and that’s OK.
Knewton’s process for this is loosely based on the RFC process used by the Internet Engineering Task Force to discuss and set standards for internet protocols.
When to Write an RFC?
Write an RFC when you’re considering something that will be hard to change later: typically public interfaces, data schemas, frameworks, platforms, or human processes.
How to Write an RFC?
Knewton’s RFC template explains what an RFC should cover. We use Google Docs to share and discuss documents because it has great commenting tools.
Each RFC must have at least one owner, who should be listed at the top of the RFC along with the RFC’s status and any relevant dates (refer to the template for examples). The owner is responsible for:
- doing research on prior art
- identifying the right audience of stakeholders and peers
- publishing the RFC to that audience
- addressing all questions, concerns, and suggestions transparently and expediently
- documenting any dissenting opinions
The “Right” RFC Audience
“An RFC is like a wedding proposal; if you’re not sure your stakeholders are going to say yes, it’s too early to write it,” as my colleague Rémi likes to say.
Not all RFCs require involvement of the entire tech team. In fact, most don’t.
The RFC owner should identify key stakeholders and solicit their opinions first. These are the people affected by what you’re proposing, subject matter experts, or people who can make the proposal happen/not happen. An informal chat before you start writing can save lots of time.
Once you have a doc, share it with a small audience who can give you rapid feedback. Your manager is often a good place to start. Focus on quick iteration and tell people when you expect to receive their feedback. Early in the process, 24-hour turnaround is a reasonable request. Be proactive in soliciting feedback. You’ll probably get a lot of comments on your first draft, and an in-person review can be useful to speed things along.
As major issues get worked out and details solidified, expand the audience in a few rounds: more stakeholders, your whole team, tech-wide. It should be like rolling a snowball down a hill. Allow up to 5 business days for the final audience to sign off. This will be a judgment call based on the size of the audience and urgency of the proposal. At Knewton it’s customary to share your RFC with the entire tech team as an FYI even if it isn’t relevant to everyone.
How to Address Comments
It’s unlikely everyone will be in perfect agreement about your proposal, and you’ll probably receive some feedback that you disagree with. Disagreement is OK.
A few things to keep in mind when addressing dissenting comments:
- What would it take to change your mind? If you think incorporating the dissenting feedback would cause problems, ask the commenter to provide a solution to those problems.
- Does the commenter have skin in the game? Are they a subject matter expert? You don’t have to address every comment on your proposal if they’re not relevant.
- Close out comments you won’t incorporate by briefly but respectfully saying you disagree, and mark the comment resolved. If the commenter feels strongly, they’ll let you know.
- Long comment threads can be a time sink. Resolve them with a real-time conversation.
RFC documents should list their current status in the document header (see RFC template).
Proposed means open for comment, actively reviewed and publicly debated.
Accepted means closed for comment, all comments “resolved,” dissenting opinions documented, and work to implement the proposal has been scheduled. Doc status should be updated to “Accepted on [date].”
Cancelled means the RFC owner decided to not proceed and cancel the RFC. Doc status should be updated to “Cancelled on [date].”
Summing It All Up
- Decide on problem to solve
- Identify and talk to key stakeholders
- Write RFC
- Solicit feedback
- Primary stakeholder or mentor (no more than 1 day per iteration)
- Team or wider group of stakeholders (2-3 days)
- Full audience (5 business days)
- Resolve comments
- Close RFC
- Update doc to indicate it has been closed